Privacy Policy

Last Updated: August 8, 2025

1. Introduction

Welcome to NetPulseCloud ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform for server log security and compliance analysis (the "Service"). Please read this policy carefully.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and contact details, that you voluntarily give to us when you register for the Service.
  • Billing Information: Financial information, such as credit card numbers and billing addresses, collected by our third-party payment processor, Paddle, when you subscribe to a plan. We do not store this information on our servers.
  • Log and Usage Data: Information automatically collected by our servers, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.
  • Server Log Data: The core data you provide for analysis, which may include server logs, security events, and compliance data. We treat this data as highly confidential.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service.
  • Improve, personalize, and expand our Service.
  • Process your transactions and manage your subscriptions.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • Analyze server logs to provide security insights and compliance reports as part of the Service.
  • Detect and prevent fraud and security vulnerabilities.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. We may share information we have collected about you in certain situations, such as:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing (Paddle) and email delivery (Resend).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information and the log data you entrust to us. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@netpulsecloud.com